Dustin Blade Coates
230 Freeman Rd
Bolton, NC 28423

Objective


Employment in a dynamic, fast paced, high-tech environment which will make best use of my problem solving, server administration, development and leadership skills.


Education


Information Systems
2003/10 - 2005/3
ITI Technical College
Baton Rouge, Louisiana

Studies focused in Information Systems design, implementation, management, network security and programming.


Certifications


Red Hat Certified System Administrator
2012/12/27
Red Hat Enterprise Linux 6
CERT ID: 130-004-187

Experience


DevOps Engineer II
2018/11 - Present
Rackspace Hosting, Inc
San Antonio, Texas

Primary developer for the Rackspace Application Support for Digital Team which is formally known as the Critical Application Support Team. Helped design and build automation solutions consisting of Ansible, Tower (AWX), Terraform, Python, and other tools to provision and install various application agents, application stacks, and general task automation. Infrastructure engineer for the team managing our dedicated environment and cloud environments. Managed and deployed AppDynamics and New Relic on-premises and SaSS solutions to customer environments.

Duties include but are not limited to deploying and updating the AppDynamics software stack, updating operating systems, hardware, and firmware updates. Developed automation around the deployment of AppDynamics, New Relics, and their agents. Designed and utilized application programming interfaces to communicate with various tools to conduct configuration and audits to support my team and our customers. Designed and managed internal tools that improved team functions including time tracking, monitoring, dynamic inventory grouping service (Ansible), television screen dashboards various one-off scripts, and others. This was done using DevOps technologies and standards concerning continuous integration and deployment. Participated in team meetings and organization meetings discussing design, goals, application communication, and new product launches, setting and meeting deadlines for product launches.


DevOps Engineer II
2015/12 - 2018/11
Rackspace Hosting, Inc
San Antonio, Texas

Primary developer for the Rackspace Application Support for Digital Team which is formally known as the Critical Application Support Team. Helped design and build automation solutions consisting of Ansible, Tower (AWX), Terraform, Python, and other tools to provision and install various application agents, application stacks, and general task automation. Infrastructure engineer for the team managing our dedicated environment and cloud environments. Managed and deployed AppDynamics and New Relic on-premises and SaSS solutions to customer environments.

Duties include but are not limited to deploying and updating the AppDynamics software stack, updating operating systems, hardware, and firmware updates. Developed automation around the deployment of AppDynamics, New Relics, and their agents. Designed and utilized application programming interfaces to communicate with various tools to conduct configuration and audits to support my team and our customers. Designed and managed internal tools that improved team functions including time tracking, monitoring, dynamic inventory grouping service (Ansible), television screen dashboards various one-off scripts, and others. This was done using DevOps technologies and standards concerning continuous integration and deployment. Participated in team meetings and organization meetings discussing design, goals, application communication, and new product launches, setting and meeting deadlines for product launches.


DevOps Engineer
2014/09 - 2015/12
Rackspace Hosting, Inc
San Antonio, Texas

Sole developer for the Enterprise Critical Application Support Team, assisted team by designing dashboards, automation solutions, statistical reports, and redesigning current software. This was done using DevOps technologies such as MongoDB, Python, JavaScript and other tools, and standards concerning continuous integration and deployment. Participated in team meetings and organization meetings discussing design, goals, application communication and new product launches, setting and meeting deadlines for product launches.


Windows System Administrator L2
2011/04 - 2013/09
Rackspace Hosting, Inc
San Antonio, Texas

Worked with enterprise level customers on the 2nd shift team in a customer facing role and as an escalation point for advanced issues. Worked to resolve issues for their managed, private and public cloud environments ranging from low priority to critical issues. Worked with customers advising them on the capacity of the environment, recommending upgrades to their managed and cloud solutions. Diagnosed issues with customers Microsoft IIS web servers, Microsoft SQL database servers, Microsoft Exchange servers, Application servers, Active Directory servers and Microsoft Clusters. Coordinated work between departments including Windows Support, Linux Support, Network Security, Storage, Data Center, and Virtualization to resolve customer issues and requests in a timely manner. Performed maintenance’s for customers that were time sensitive and involving multiple departments. Worked with Account Teams to suggest solutions to customer issues, specific alert patterns, optimizing the customers’ environment, and escalating issues when necessary. Participated in team meetings, discussing common issues, upcoming events, sensitive customers, and policy and procedures. Performed minor projects addressing customer environment expansions and emergency issues. Wrote minor scripts which notified the team of important issues that needed to be worked.

Worked with other team members to design and write code for new tools that benefited the Enterprise Support floor concerning ticket views, dashboards, and stats with an emphasis on using DevOps technologies such as MongoDB, Python, JavaScript and other tools, and standards concerning continuous integration and deployment


Windows System Administrator L1
2011/10 - 2013/04
Rackspace Hosting, Inc
San Antonio, Texas

Worked with small and medium business customers on the 2nd shift team in a customer facing role. Resolved issues for their managed, private and public cloud environments ranging from non critical to critical issues. Worked with customers advising them on the capacity of the environment, recommending upgrades to their managed and cloud solutions. Diagnosed issues with customers Microsoft IIS web servers, Microsoft SQL database servers, Microsoft Exchange servers, Active Directory servers and Microsoft Clusters. Coordinated work between departments including Support, Network Security, Storage, Data Center and Virtualization to resolve customer issues and requests. Performed maintenance for customers that were time sensitive and involving multiple departments. Worked with Account Teams to suggest solutions to customer issues, specific alert patterns, and optimizing the customer’s environment. Participated in team meetings, discussing common issues, upcoming events, sensitive customers, and policy and procedures.


Manager of Information Systems
2008/10 - 2010/05
Barrister Global Services Network, Inc.
Hammond, Louisiana

Managed a network of over 130 users, desktops, and 60+ servers, designed and introduced new technologies into the company’s infrastructure, including but not limited to, VMware, Microsoft Exchange 2010, and SQL 2008 Microsoft clustered environments. Revised and enforced company-wide IT policies and procedures. Managed companies’ active directory environment and enforce policies using group policy and other security software. Utilized my experience in management and troubleshooting of network design to redesign the network for optimal performance. Maintained the company's VPN infrastructure, implemented new satellite offices which were out of state. Worked with software vendors to design an environment suitable to run their software at our capacity. Worked with telecom provider to integrate new voice and data lines into our environment. Maintained the company’s data network and VoIP infrastructure. Delegated projects and tasks to MIS employees, and govern the projects to ensure they were completed in a reasonable time frame. Migrated company web servers from Microsoft IIS to a Linux Apache solution for greater uptime and flexibility. Built and maintained the companies’ external DNS servers. Designed and Implemented company VMware environment, consisting of 4 host servers, running 40 guests. Implemented Windows Server Update Service to enforce company-wide patch and update rollout. Transition companies active directory environment to Windows Server 2008 environment from Windows Server 2003, and migrated companies Microsoft Exchange 2003 environment to a Microsoft Exchange 2010 environment with a database availability group (DAG). Managed companies Dell EqualLogic SANS, providing space for VMWare and various servers via ISCSI protocol.